You had some problems with your flight booking, you called the help line, nobody answered.
You needed to change your booking details, you called again, nobody answered.
............................ and it goes on and on.
Many of us have had the same experience with Air Asia. The hot line never seems to work!
And guess what Tony's team did?
I could relate soooo well with the way Tony appears here saying "Hate the call centre?" Yes, who doesn't hate AA's call centre? Almost everyone has got a bad experience! Tell me about it!
AA has turned the table now by launching a FAQ site, inviting users to read up if they can't reach the people behind the telephones. Nice work!
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