Hate the call centre? Tell me about it!

You had some problems with your flight booking, you called the help line, nobody answered.

You needed to change your booking details, you called again, nobody answered.

............................ and it goes on and on.

Many of us have had the same experience with Air Asia. The hot line never seems to work!

And guess what Tony's team did?

I could relate soooo well with the way Tony appears here saying "Hate the call centre?" Yes, who doesn't hate AA's call centre? Almost everyone has got a bad experience! Tell me about it!

AA has turned the table now by launching a FAQ site, inviting users to read up if they can't reach the people behind the telephones. Nice work!

Edward de Bono- [Teach Youself To Think]

"Our happiness and success depend on clear thinking. But too many of us are compromised by confusion, trying to do too much at once, and not knowing what to do next.

...... Because thinking and intelligence are quite separate. Intelligence is like the horsepower of a car. Thinking is like the skill of the car driver. Many highly intelligent people are poor thinkers and get caught in the 'intelligence trap'. Many less intelligent people have developed a high degree of skill in thinking."

Another book from Bono. 

Wanted to read this to find out how I can operate my left and right brains together. Having studied pure science in school, IT in college, and now, being in an account management role, I tend to do things in my ways- I like to follow a set of logic in everything I do.

This is also because, the conventional education system has taught us to favour left-brain mode of thinking.

Over the years, I've strayed from the path, I chose to put on my red hat, refused to think logically, I've become capricious and over-bearing. 

That is why 2010 did not turn out to be a year to remember.

Then, I've received a calling to return to what I do best. Taking one step at a time, I rediscovered my inner strengths, rebuilt my belief, and dived myself into the world of creativity again.

It takes time to be whole-brained. I am doing it. :)

Nissan Teana outsold other D-segment cars in Jan 2011

Latest statistics from Malaysian Automotive Association shows that Nissan Teana and Hyundai Sonata have both outsold Toyota Camry and Honda Accord, in the month of January.

Nissan has sold 1,394 units of Teana and Hyundai sold 532 units of Sonata. Camry and Accord have no mention in the chart at all.

Could it be an indication that the monopoly of Camry and Accord in the D-segment market is over? With the introduction of Teana and Sonata, one's need to be differentiated can now be fulfilled. People no longer buy a car for its practicality; they start to think of it as an emotional need.

Some main reasons I could figure:

1) People are getting bored with Camry and Accord.

2) A person who can afford a D-segment car generally does not care about after sale service/ resale value.

3) The Toyota's global recall (2009-2010) has resulted in a decrease in sales.

4) Nissan is finally making a come back by introducing a D-segment car, after its Cefiro went obsolete. For years, Camry and Accord have been dominating the D-segment market.

5) Teana has almost the same specs as its competitors. But in addition, the interior introduces a totally different luxury experience. It is a class higher. (But some people do find that the level of luxury equals to an old man's car, which I do not disagree...)

6) Without a big ad spend nor a big brand name, Sonata's design speaks for itself. It is not that kind of car you would buy simply by just hearing the name. However, a visit to the showroom and a test-drive would change how you feel.

I am not a target audience for any of these four cars. But, given the budget, I would love to own a Sonata.

Kotex- WOW me please!

I seem to be looking forward to having my period nowadays. :)

Most probably because there are just too many brands out there that I needed to try out!

And so... I bought a pack of Kotex LUXE today.

The 20-ultrathin regular pack is priced at RM15.90. It comes with a breakthrough fusion technology, micro max core, longer wings, anti-leak channels, and some attractive designs. 

Honestly speaking, buying pads should be like buying clothes. It's like love at first sight. If I've spotted it, I won't care how much it cost, I will find a reason to buy. Likewise, if I don't like it, I will find a thousand reasons not to buy.

So for girls like me, sales-talks don't work. The product has to speak for itself. :)

I am waiting to be amazed.

Personalized mugs!

Something new in the office- everyone's got a personalized mug!